Clean Your Shop Thoroughly and Routinely

• Sanitize the entire office and shop area several times throughout the day and maintain a safe environment for everyone. Don’t forget the clipboards and pens that customers use to sign authorizations.
• Be precise on cleaning around computer terminals, equipment, counters, entryways and bathroom facilities.
• Consider suspending your lobby coffee and beverage service to reduce waste.
• Provide customers disinfecting wipes and sanitizing gel in the waiting areas – and do the same for all employees.

Sanitize Each Vehicle As They Arrive And Are Returned

• The average vehicle has approximately 283 different types of bacteria in every square inch. The average steering wheel has four times more bacteria on it than a typical public toilet seat, and the worst spots in cars are the front seat cup holder (1,179 germs per square inch), dashboard air vent (1,082 germs per square inch), driver side floor mats (1,197 germs per square inch) and the door handle (375 germs per square inch).
• Use color-safe disinfectant wipes to clean the interior of the car, making sure that the dashboard, gearstick, cup holder and steering wheel get special attention. Don’t overlook all the knobs and armrests.
• When vehicles are completed, repeat the interior sanitizing process again before delivery to the customer.

Provide Convenient Drop-Off and Pickup Services for Customers

• Offer a secure drop-off service where customers can complete their information online and drop their keys in a signed sealed envelope.
• For customers who want to wait for an estimate, encourage them to wait in their vehicle if possible while the estimate is being conducted. Or, hand them disposable gloves as they enter your shop and they can discard the gloves as they leave.
• For vehicle returns, provide customers an opportunity to conduct a virtual review of their repair via Skype, FaceTime or other sharing services.

Manage Your Team Members’ Health and Safety

• Encourage your team members on wearing protective gloves, eye protection and respirators – and educate them about the importance of limiting personal contact in workspaces.
• Make sure all shared equipment and spaces like paint rooms and parts areas are sanitized throughout the day and all employees in these areas are wearing proper protection.
• Consider having a medical/public health professional conduct a risk assessment for your staff to determine if anyone should seek further care or if others are at risk.
• Evaluate team scheduling to allow non-essential employees to work from home, if possible.

Limit Interaction with Business Partners, Vendors and Delivery Drivers

• Limit visitors by encouraging them to schedule an appointment at off-peak times, provide training and coaching through online/virtual methods and make deliveries at a secure, sanitized delivery point.
• Remind visitors and employees to limit personal interaction – offer a fist bump or elbow bump instead.
• Practice social distancing and maintain 1,5 meters from another person.